Global Preferences

Customer Satisfaction Maximized

When it comes to real estate, it seems like everybody talks about
customer service. But service isn’t just talk. At Coldwell Banker® we
recognize that you want more than just conversation. You want a
commitment to action. That’s why we’ve created Ultimate Service®,
a system that puts you in control. Ultimate Service delivers real value
and assures you the highest possible level of customer satisfaction.

Here’s How We Work

We Listen

We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Tell us what you’re looking for. We’ll listen.

Satisfaction Guaranteed

Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

Tell Us What You Think

We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

The Coldwell Banker Guarantee

Buyer Guarantee

Your Coldwell Banker sales representative is committed to helping you acquire the property that’s right for you.

Seller Guarantee

Your Coldwell Banker sales
representative is committed to helping you
sell your property.

Customer Testimonials

“My agent was concerned about meeting all of my needs, and patiently answered all my questions. He was exceptional as an agent.”
- A Customer of a Coldwell Banker Affiliate
in Edmonton, Alberta
“A rapport was established quickly – one which involved trust and comfort. It was a pleasure to work with my agent.”
- A Customer of a Coldwell Banker Affiliate
in Vancouver, British Columbia
“Our agent was excellent to deal with. He was always cheerful and always had time to answer our questions. When a problem arose, he went over and beyond expectations to correct the problem. We will definitely deal with him again in the future. He made our move here much easier and did a great job welcoming us to the community.”
- A Customer of a Coldwell Banker Affiliate
in Saint Paul, Alberta

Over 98% praise our overall performance*

We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, the Coldwell Banker organization was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.

If you’re looking for a complete program backed by the best guarantees in the business, and that puts you in control, choose a Coldwell Banker professional. Discover for yourself what Ultimate Service is all about.

* Based on survey responses from over 90,000 Canadian home buying and selling customers to December 31, 2019, 98% of customers responding were satisfied with the service delivered by their Coldwell Banker representative.